Event Registration Specialist

6 days ago

Toronto, Ontario, Canada Wynford Full time
About Wynford

We are a brand experience company that specializes in creative and event production, experiential events, and incentive travel. Our mission is to partner with clients to strengthen their cultures and drive results through transformational live and digital events and experiences.

Our Team

We have a dynamic team of professionals who are passionate about delivering exceptional event experiences. As a member of our team, you will have the opportunity to work on diverse projects and collaborate with clients to bring their vision to life.

The Role

We are seeking an Engagement & Registration Manager to join our team. This full-time role will report to the Supervisor, Engagement & Registration Solutions, and will involve working in a hybrid manner. The successful candidate will be responsible for managing participant communication, data, and registration processes, as well as providing exceptional customer service to clients and participants.

Key Responsibilities
  • Be the subject matter expert in customer services and registration management, collaborating with project teams and consulting with clients on best practices and solutions.
  • Communicate important participant data/information/counts to project team and client during video/in-person meetings.
  • Manage participant communication over phone and email, including inbox and intake form management, producing and distributing 'Know before you go' confirmations and travel packages, and supplier liaison with hotels for room blocks and extensions.
  • Review and test websites, including registration development, cross-checking and quality control to verify all reports, and onsite support when applicable for data management in real time, rooming/hotel contact/APP push notifications.
  • Identify opportunities for upsell and work with the sales and events team on App solutions.
Requirements
  • A holder of post-secondary education in business, event management, or a related field.
  • Experienced in customer service or administrative roles, ideally within the travel, hotel, or event sectors.
  • Fluent in English, with proficiency in both written and verbal French considered a strong asset.
  • Technically savvy with experience in Google Suite, Microsoft Office, and Cvent.
  • A master of detail with a knack for juggling multiple tasks under pressure.
  • Ready and willing to travel for that hands-on event management experience.
What We Offer
  • Total Compensation: Competitive salary with a comprehensive benefits package.
  • Hybrid Work Environment: Flexibility with a hybrid working structure to support work/life balance.
  • Dog-Friendly Office: Bring your furry friend to work for good vibes.
  • Time Off: Enjoy paid time off, including a winter holiday closure, birthday off, and additional personal time.
  • Professional Development: Access monthly training, industry memberships, and learning opportunities.
  • Wellness: Benefit from health & dental plans, fitness discounts, and an annual stipend for your wellness needs.
  • Bonuses & Incentives: Participate in a company-wide bonus structure and recognition programs like the DarWyn Awards.
  • Extra Perks: Enjoy discounts on activities, retail stores, team lunches, and fun off-site gatherings to keep the team spirit high.

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