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Event Experience Manager

2 months ago

Toronto, Ontario, Canada Wynford Full time

About Wynford

Wynford is a brand experience company that specializes in creative event production, experiential events, and incentive travel. We partner with clients to strengthen their cultures and drive results through transformational live and digital events and experiences.

We offer customized incentive travel programs, conferences, experiential workshops, launch events, and more. Our team of 80+ full-time employees is dedicated to delivering exceptional event experiences.

About the Opportunity

We are seeking an Event Experience Manager - Engagement & Registration to join our dynamic team. This full-time role reports to the Supervisor, Engagement & Registration Solutions, and offers a hybrid work environment.

The Event Experience Manager - Engagement & Registration will be responsible for handling client and participant communication, managing participant data, and collaborating with project teams to deliver exceptional event experiences.

Key Responsibilities

  • Be the subject matter expert in customer services and registration management, collaborating with project teams and consulting with clients on best practices and solutions.
  • Communicate important participant data/information/counts to project team and client during video/in-person meetings.
  • Manage participant communication, including inbox and intake form management, producing and distributing 'Know before you go' Confirmations and Travel Packages, and supplier liaison with hotels for room blocks and extensions.
  • Review and test websites, cross-checking and quality control to verify all reports, and provide onsite support when applicable for data management in real time, rooming/hotel contact/APP Push notifications.
  • Identify opportunities for upsell and work with the sales and events team on App solutions.

Requirements

  • A holder of post-secondary education in business, event management, or a related field.
  • Experienced in customer service or administrative roles, ideally within the travel, hotel, or event sectors.
  • Fluent in English, with proficiency in both written and verbal French considered a strong asset.
  • Technically savvy with experience in Google Suite, Microsoft Office, and Cvent.
  • A master of detail with a knack for juggling multiple tasks under pressure.
  • Ready and willing to travel for hands-on event management experience.

What We Offer

We offer a competitive salary with a comprehensive benefits package, a hybrid work environment, and a dog-friendly office. Enjoy paid time off, including a winter holiday closure, birthday off, and additional personal time. Access monthly training, industry memberships, and learning opportunities. Benefit from health & dental plans, fitness discounts, and an annual stipend for your wellness needs. Participate in a company-wide bonus structure and recognition programs like the DarWyn Awards. Enjoy discounts on activities, retail stores, team lunches, and fun off-site gatherings to keep the team spirit high.