Event Experience Manager
2 weeks ago
About Us
Wynford is a leading brand experience company that specializes in creative event production, experiential events, and incentive travel. We partner with clients to strengthen their cultures and drive results through transformational live and digital events and experiences.
Our services include customized incentive travel programs, conferences, experiential workshops, launch events, and more. We employ a team of over 80 full-time employees and have our Head Office in Toronto, ON.
Our Mission
We transform corporate cultures and drive results through live and digital events. From incentive travel programs to experiential workshops, we deliver 'wow' moments that exceed our clients' expectations.
About the Opportunity
We are seeking an experienced Event Experience Manager - Engagement & Registration to join our dynamic team. This full-time role reports to the Supervisor, Engagement & Registration Solutions, and offers a hybrid work environment.
Key Responsibilities
- Be the subject matter expert in customer services and registration management, collaborating with project teams and consulting with clients on best practices and solutions.
- Communicate important participant data/information/counts to project team and client during video/in-person meetings.
- Manage participant communication, including Inbox and Intake Form management, producing and distributing 'Know before you go' Confirmations and Travel Packages, and supplier liaison with hotels for room blocks and extensions.
- Review and test websites, including registration development, cross-checking and quality control to verify all reports.
- Provide onsite support when applicable for data management in real time, rooming/hotel contact, and APP Push notifications.
- Identify opportunities for upsell and work with the sales and events team on App solutions.
Requirements
- Post-secondary education in business, event management, or a related field.
- Experience in customer service or administrative roles, ideally within the travel, hotel, or event sectors.
- Fluent in English, with proficiency in both written and verbal French considered a strong asset.
- Technically savvy with experience in Google Suite, Microsoft Office, and Cvent.
- A master of detail with a knack for juggling multiple tasks under pressure.
- Ready and willing to travel for hands-on event management experience.
What We Offer
- Total Compensation: Competitive salary with a comprehensive benefits package.
- Hybrid Work Environment: Flexibility with a hybrid working structure to support work/life balance.
- Dog-Friendly Office: Bring your furry friend to work for good vibes.
- Time Off: Enjoy paid time off, including a winter holiday closure, birthday off, and additional personal time.
- Professional Development: Access monthly training, industry memberships, and learning opportunities.
- Wellness: Benefit from health & dental plans, fitness discounts, and an annual stipend for your wellness needs.
- Bonuses & Incentives: Participate in a company-wide bonus structure and recognition programs like the DarWyn Awards.
- Extra Perks: Enjoy discounts on activities, retail stores, team lunches, and fun off-site gatherings to keep the team spirit high.
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