IT Support Specialist

3 weeks ago

Toronto, Ontario, Canada Kinectrics Full time

Kinectrics is a leading company in the energy and utility industry, consistently ranked as one of the best places to work. We are seeking a skilled IT Technician to join our team and contribute to our growth and success.

The Opportunity

Position: IT Technician

Employment Type: Temporary up to 12 months

Employment Level: Entry

Location: Toronto, ON

Department: Information Technology

Reports to: Helpdesk Supervisor and Director IT

Hours per week: 37.5

Key Responsibilities

  • Provide end-user support on-site and remotely
  • Perform routine IT support and administrative duties, including hardware and software installation, testing, troubleshooting, and maintenance
  • Respond to customer inquiries and maintain good customer relations
  • Ensure customer satisfaction by following good quality and safety practices
  • Evaluate end-user needs and recommend appropriate equipment and software configurations
  • Maintain, manage, troubleshoot, and upgrade computer systems for performance and related security issues
  • Analyze the efficiency of helpdesk operations and advise on technical improvements
  • Lead discovery workshops to determine support issues and collect business requirements
  • Apply innovative technical solutions to eliminate manual processes and simplify workflows

Requirements

  • Completion of High School plus additional specialized courses related to Computer Science and/or Computer Technology
  • 1-3 years related experience or equivalent advanced education in related areas
  • Previous experience in installing, testing, troubleshooting, and maintaining software products and hardware
  • Previous experience as helpdesk support specialist and practical knowledge of helpdesk operations
  • Demonstrated trouble-shooting skills
  • Understanding of programming and scripting concepts
  • Ability to organize and prioritize tasks and projects
  • Knowledge of Office 365 products and administration
  • Good written and verbal communication skills
  • Ability to work independently and exercise discretion and judgment in resolving problems
  • Working proficiency with Microsoft Windows 10 and similar operating systems

Kinectrics is an equal opportunities employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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