Technical Training Specialist

4 weeks ago

Calgary, Alberta, Canada Hexagons Autonomy & Positioning division Full time

Overview

Hexagon Autonomy and Positioning is seeking a skilled Technical Training Specialist to create and maintain complex technical training materials for internal and external customers. This role will oversee the Customer Support training program, ensuring high-quality delivery of training materials. The Technical Training Specialist will collaborate closely with the Customer Support team, including Technology and Market Leads, Customers, Sales, Product Management, Project Management, and Marketing, to ensure cohesive and comprehensive training material delivery.

The Company

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We put data to work to boost efficiency, productivity, quality, and safety across various industries. As a member of our team, you'll be part of a high-performing group focused on creating meaningful content to help customers self-serve, integrate, and maintain Hexagon A&P products and services efficiently.

Responsibilities

  • Develop and maintain virtual learning content and programs
  • Coordinate customer training, education, and onboarding requests
  • Identify training and development needs within the Customer Support Group through regular consultation with Managers and Technical Leads
  • Deliver "train the trainer" style courses, encouraging best practices to regional teams delivering training to customers
  • Research and implement new technologies and methodologies in workplace learning
  • Promote a work culture of continuing professional development (CPD)

Qualifications

Must-Have:

  • 3 years related experience in training
  • Familiar with adult learning principles and techniques
  • Experience developing self-service training material

Key Success Factors:

  • Approachable, enthusiastic, and highly organized
  • High attention to detail with strong written and communication skills
  • Ability to analyze, learn, and understand complex products, technologies, and concepts
  • Strong multitasking and prioritizing abilities
  • Self-starter and comfortable working individually but know when to ask for help
  • Work well in a collaborative environment

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