Technical Support Specialist

2 weeks ago

Calgary, Alberta, Canada FIBERCOMM COMMUNICATIONS LTD Full time

FIBERCOMM COMMUNICATIONS LTD is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. This includes consulting user guides, technical manuals, and other documents to research and implement solutions. You will also provide advice and training to users in response to identified difficulties and supervise other technical support workers in this group.

The ideal candidate will have a college diploma or equivalent experience and 2 years of experience in a technical support role. You will be responsible for providing business systems, network, and Internet support to users in response to identified difficulties. This includes setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. You will also be responsible for performing Web-server backup and recovery operations and providing customer service.

In addition to your technical skills, you will be required to participate in a government or community program or initiative that supports newcomers and/or refugees, youth employment, Veterans, Indigenous people, or visible minorities. This is a permanent position with a 40-hour workweek and English as the primary language of communication.

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