Technical Support Specialist

2 weeks ago

Calgary, Alberta, Canada WHANUX MARKET RESEARCH PVT. LTD. Full time

Job Summary

At WHANUX MARKET RESEARCH PVT. LTD., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities

  • Respond to user inquiries and provide solutions to technical problems
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Troubleshoot and resolve technical problems

Requirements

  • Education: College/CEGEP
  • Experience: 1 year to less than 2 years
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week

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