Technical Support Specialist

4 weeks ago


Calgary, Alberta, Canada Rish Consulting Full time

Rish Consulting is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your tasks will include consulting user guides, technical manuals, and other documents to research and implement solutions, as well as providing advice and training to users in response to identified difficulties.

Key Responsibilities:

  • Respond to users experiencing difficulties with computer systems
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network, and Internet support to users in response to identified difficulties

Requirements:

  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • 1 year to less than 2 years of experience
  • Permanent employment
  • English as the primary language of work
  • 37.5 hours per week


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