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Optical Expert

1 month ago

Toronto, Ontario, Canada EssilorLuxottica Full time

Job Summary

At EssilorLuxottica, we're passionate about bringing people better sight. As a Licensed Optician, you'll play a key role in delivering exceptional customer service and ensuring our customers receive the best possible eyewear experience.

Key Responsibilities

  • Welcome and engage with customers to understand their needs and preferences
  • Custom fit glasses and precisely place prescriptions in lenses
  • Act as a leader in optical acumen and provide expert advice to customers
  • Take and record measurements, accurately adjust and fit eyewear with attention to detail
  • Assist team members with complex product needs and prescriptions
  • Use technology effectively to provide accurate and thorough results
  • Proactively explore root causes of issues and provide solutions to customers
  • Ability to multitask, prioritize, and manage time with competing priorities
  • Strive to achieve exceptional results on brand KPIs and competencies
  • Maintain a clean and organized store appearance
  • Inform management of safety opportunities and demonstrate safe work practices

Requirements

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills, including communication, listening, and teamwork
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills, including the ability to use and carry an iPad/tablet
  • Familiarity with POS, computers, and calculators
  • Embracing new technology and change

Preferred Qualifications

  • Previous customer service and retail experience