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Customer Service Representative

2 months ago


Regina, Saskatchewan, Canada Brandt Full time
About the Role

Brandt is seeking a skilled Customer Support Representative to join our team in the commercial vehicle industry. This role is based in our Regina Customer Contact Center location.

This position is responsible for providing exceptional customer service, ensuring timely and accurate fulfillment of parts orders, and responding to customer inquiries. The ideal candidate will have experience working in a fast-paced environment, navigating multiple systems, and providing top-notch customer satisfaction.

Key Responsibilities
  • Parts Order Fulfillment: Accurately process and fulfill parts orders from customers, ensuring timely delivery and high levels of customer satisfaction.
  • Customer Inquiry Response: Respond to customer inquiries regarding parts availability, pricing, and shipping times in a professional and courteous manner.
  • Inventory Management: Collaborate with internal teams to ensure accurate inventory levels and availability of parts.
  • Vendor Management: Work with multiple vendors to provide customers with various options to satisfy their parts requests.
  • Team Collaboration: Work closely with other Brandt field staff members to provide seamless support and assistance to customers.
Requirements
  • Experience: Previous experience in a customer-facing role, preferably in the heavy-duty truck industry.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and strong problem-solving skills.
  • Education: High school diploma or equivalent required.