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Customer Service Representative Supervisor

2 months ago


Regina, Saskatchewan, Canada Talent Recruitment Services Full time
Job Summary

Talent Recruitment Services is seeking a highly skilled Customer Service Representative Supervisor to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.

Key Responsibilities
  • Team Leadership: Lead a team of customer service representatives and provide guidance and support to ensure they are meeting their performance goals.
  • Performance Management: Conduct regular performance reviews and provide feedback to team members to help them improve their skills and knowledge.
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year, or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a customer service role, preferably in a supervisory capacity.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in MS Office.
Work Environment

Talent Recruitment Services offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles.