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Customer Service Representative
2 months ago
SaskPower is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service to our customers, responding to inquiries, and resolving issues in a timely and efficient manner.
Key Responsibilities- Provide front-line service and information to customers and the public concerning corporate services, rates, regulations, and policies.
- Receive, investigate, and respond to customer inquiries, complaints, and outage notifications, and direct to the appropriate resource when necessary.
- Receive payments, issue refunds, prepare invoices, and initiate contact for the production and collection of payments.
- Provide excellent customer service to internal and external customers, while following corporate quality guidelines.
- Determine customer needs by utilizing precise questioning techniques.
- Maintain a working knowledge of departmental systems, processes, policies, and procedures, and identify and recommend areas of improvement.
- Receive, distribute, and prepare incoming and outgoing communications both internal and external to the corporation.
- Maintain files and records associated with the department.
- Assist with the development of training for the department.
- Perform general accounting and financial functions as required.
- Participate in continuous educational and professional development as required.
- Bachelor's Degree, Diploma, Certificate, or Program in Business Administration or Accounting, or equivalent.
- Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent.
- Ability to cooperate and deal tactfully with other staff and the public.
- Aptitude for accuracy and detail.
- Ability to implement and make sound decisions.
- Ability to use standard corporate software applications (Microsoft, SAP, etc.).
- Ability to provide extraordinary customer service for all internal and external customers.
- Ability to work independently or as part of a team.
SaskPower offers a comprehensive training program for this position, which includes an 8-week training program. We also offer a competitive salary and a dynamic work environment.
