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Global Child and Sponsor Relationship Manager

2 months ago

Mississauga, Ontario, Canada PAOC Full time

About the Role

The Global Child and Sponsor Relationship Manager is a permanent full-time hybrid position located in Mississauga, Ontario. Reporting to the Director of Operations and Donor Care, this role includes significant personal interactions with sponsors and ChildCARE Plus (CCP) program partners in French and English, creating and maintaining child and sponsor records, generating and analyzing reports to support communications with program partners, and connecting sponsors to available children. The Donor Care team supports the retention and acquisition of our sponsor portfolio through excellent customer service.

Job Responsibilities

  • Ensures quality of child letters and photos provided to sponsors meets guidelines.
  • Enters child and sponsor information accurately into Raiser's Edge following a prescribed process while also adhering to Canada Post guidelines.
  • Maintains data records including gift adjustments, payment details, and outdated child details.
  • Runs routine reports using database management software to provide status updates for country portfolio and to analyze records that need updating.

Field Partner Relations

  • Communicates with external CCP project partners regarding child applications/updates, child letter correspondence, photos, and to provide ongoing support.

Communications

  • Coordinates newsletter content with program partners and assembles newsletters for CCP sponsors.
  • Provides general training to global workers and contacts for CCP promotional events & assembles marketing materials as needed.
  • Creates and updates child profiles in Microsoft Publisher using information provided by program partners.

Sponsor Care

  • Sponsor account management – communicates with sponsors regarding account status, including financial issues, changing child information, and responding to sponsor questions by phone, email or letter.
  • Responds to general inquiries about the CCP program and general ERDO projects.
  • Continuously educates and informs sponsors about the impact ERDO is having around the world, enabled through their generosity.

Salary and Benefits

We offer an estimated salary range of $60,000 - $80,000 per year, commensurate with experience, plus comprehensive benefits package, including health, dental, vision, and extended health coverage.