Customer Service Leadership Role
2 weeks ago
Job Summary:
As a Customer Service Supervisor at Graymont Limited, you will play a vital role in establishing and maintaining a world-class customer service team. You will oversee a team of customer service representatives, ensuring the efficient and effective receipt and delivery of customer orders, dispatching of delivered loads, and resolution of customer inquiries, complaints, and requests.
Key Responsibilities:
- Manage, coach, and develop customer-facing CSRs to reach higher competencies and empower them to make decisions commensurate with their abilities.
- Be visible to customer-facing CSRs by meeting in person on a frequent basis and encouraging open communication and collaboration of issues, possible solutions, and continuous improvement recommendations with all stakeholders, including sales and operations.
- Develop and measure key performance indicators to track and evaluate customer service performance. Submit monthly status reports on customer service highlights.
- Build the capacity of the team to ensure they consistently deliver high-quality, accurate, and consistent service in line with defined KPIs and processes.
Requirements:
- 5-7 years of experience in customer service, inside sales, and transportation.
- Proven team building, people development, mentoring, and leadership skills.
- Excellent verbal and written communication and time management skills are required.
- Dedicated and passionate for service excellence by focusing on customer needs.
-
Québec, Quebec, Canada Royal Bank of Canada Full timeOverviewRoyal Bank of Canada is seeking an experienced leader to join our team as a Vice President, Financing Specialists, Commercial Financial Services. This role requires strong leadership and management skills, with a focus on leading a team of Financing Specialists to contribute to an exceptional client experience.About the RoleThis is a salaried...
-
Québec, Quebec, Canada Solenis Full timeAbout the Role:The Regional Director for the Eastern Canada team is a pivotal leadership position at Solenis, responsible for driving sales growth and enhancing customer satisfaction across the Eastern Canadian region.Key Responsibilities:Lead a high-performing team to achieve sales targets and improve customer satisfactionDevelop and implement strategic...
-
Branch Manager
4 weeks ago
Québec, Quebec, Canada NBC Full timeJob SummaryAs a Branch Manager at NBC, you will play a key role in the smooth operation of your branch, ensuring daily listening and coaching to support the employees under your management. Your primary responsibility will be to implement the Bank's strategic vision, while allowing your team to develop professionally.Key Responsibilities:Achieve the expected...
-
Leadership Specialist: Customer Experience
7 days ago
Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full timeAbout This RoleWe are seeking a highly skilled and experienced leadership specialist to join our team as a Customer Experience Manager. This is an exciting opportunity to lead a high-performing team and contribute to the delivery of exceptional customer experiences.Key ResponsibilitiesMentor and coach a team to achieve operational excellence and personal...
-
Customer Experience Associate Role
2 weeks ago
Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full timeWe are looking for a highly skilled and passionate Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada).About the RoleThis is an exciting opportunity to work with a leading global financial institution, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and...
-
Store Leadership Position
7 days ago
Québec, Quebec, Canada Foot Locker Full timeCompany OverviewYou're a natural leader and coach, passionate about delivering exceptional customer experiences. Your team responds to your guidance, and they strive to excel under your leadership. Reporting to the District Manager, you will be accountable for leading, coaching, and developing all team members to provide an outstanding in-store customer...
-
Software Development Leadership Role
1 month ago
Québec, Quebec, Canada SRTX Full timeSRTX is a pioneering technology company that combines innovation with textiles to create sustainable and durable products. Our flagship product, Sheertex, is a game-changer in the industry, offering up to 50% more wear than average tights. As a certified B Corp, we prioritize accountability and transparency in our operations.Our team is passionate about...
-
Senior Full Stack Leadership Role
7 days ago
Québec, Quebec, Canada EightSix Network Full timeCompany OverviewWelcome to EightSix Network, a leading innovator in self-service experiences and essential solutions. Our vision is to reduce the effort needed to answer customer questions through amazing technologies.
-
Tax Leadership Manager
4 weeks ago
Québec, Quebec, Canada Intuit Full timeJob Title: Tax Leadership ManagerAbout the Role:We are seeking a highly motivated and experienced Tax Leadership Manager to lead our TurboTax Live team. As a Tax Leadership Manager, you will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts.About the...
-
Customer Service Ambassador
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the Role:We're seeking a talented Senior Customer Service Representative to join our team at EightSix Network. As a key member of our Canadian Banking Branch network, you'll be the face of our organization, providing exceptional service to our customers and helping them achieve their financial goals.Key Responsibilities:Act as a lobby leader, ensuring...
-
Customer Service Team Lead
2 weeks ago
Québec, Quebec, Canada Graymont Limited Full timeJob Title: Customer Service SupervisorJob Summary: We are seeking an experienced Customer Service Supervisor to join our team at Graymont Limited.About the Role: As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives, providing exceptional customer service, and ensuring the efficient and effective...
-
Store Leadership Position
1 month ago
Québec, Quebec, Canada beBee Professionals Full time $45,000 - $65,000beBee Professionals is seeking a Store Leadership Position to lead our team in Québec, Canada. As a key member of our team, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily operations and manage store staff.Ensure a high level of customer...
-
Leadership Role
7 days ago
Québec, Quebec, Canada BDO Full timePutting People First, Every DayBDO is a firm built on a foundation of positive relationships with our people and clients. Our professionals provide exceptional service, helping clients with trusted advice and insight.Your OpportunityWe seek an experienced Manager to join the Assurance team in Montreal or Quebec City. As a key member of our team, you will own...
-
Restaurant Manager
4 weeks ago
Québec, Quebec, Canada Tim Hortons Full timeRestaurant Manager Job DescriptionAt Tim Hortons, we are seeking a skilled Restaurant Manager to lead our food service team. As a Restaurant Manager, you will be responsible for ensuring the smooth operation of our restaurant, including managing staff, maintaining high-quality food and service standards, and achieving sales and customer satisfaction...
-
Bilingual Customer Service Representative
4 weeks ago
Québec, Quebec, Canada EightSix Network Full timeJob Title: Bilingual Customer Service RepresentativeWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at EightSix Network. As a key member of our customer service team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support...
-
Customer Service Manager
7 days ago
Québec, Quebec, Canada EightSix Network Full timeAbout the Role:As a Customer Service Manager, you will play a pivotal role in ensuring that customers receive an exceptional shopping experience at EightSix Network. This position requires a strong leader who can motivate and guide a team of sales associates to meet customer needs efficiently.Key Responsibilities:Develop and execute strategies to drive sales...
-
Customer Service Representative
4 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a skilled Senior Customer Service Representative to join our team as a Branch Lead. In this role, you will be the face of our branch, providing exceptional service to our customers and contributing to the branch's targets by identifying and fulfilling simple sales opportunities.Key ResponsibilitiesAct as a lobby leader, ensuring...
-
Customer Service Team Lead
4 weeks ago
Québec, Quebec, Canada Graymont Limited Full timeJob SummaryThe Customer Service Supervisor will be responsible for leading a team of customer service representatives to deliver exceptional service to Graymont's customers. The ideal candidate will have a proven track record of team building, people development, and leadership skills.Key ResponsibilitiesManage and develop a team of customer service...
-
Assistant Manager
4 weeks ago
Québec, Quebec, Canada EightSix Network Full timeJob DescriptionAt EightSix Network, we are seeking an experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and guiding our team to achieve sales standards and objectives.Key Responsibilities:Collaborate with the Store Manager to establish priorities and distribute tasks among team...
-
Store Leadership Position
2 months ago
Québec, Quebec, Canada beBee Professionals Full time $45,000 - $65,000Store Manager Job DescriptionWe are seeking a highly skilled and experienced Store Manager to lead our team in Québec, Canada. As a Store Manager, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily store operations and manage store staff to...