Customer Service Ambassador
2 weeks ago
About the Role:
We're seeking a talented Senior Customer Service Representative to join our team at EightSix Network. As a key member of our Canadian Banking Branch network, you'll be the face of our organization, providing exceptional service to our customers and helping them achieve their financial goals.
Key Responsibilities:
Act as a lobby leader, ensuring customers are appropriately triaged and assisted;
Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities;
Nurture rich, long-standing relationships with customers;
Be a technology expert, sharing knowledge and introducing clients to our mobile banking applications;
Build strong customer relationships and deliver excellent customer service;
Uncover and solve customers' needs;
Explain complicated concepts simply;
Demonstrate success in a target-based performance environment.
Requirements:
- Strong customer service skills;
- Ability to work a flexible schedule;
- Experience with conducting simple sales, proactive marketing calls, and providing financial advice;
- Strong technical skills, able to promote and demonstrate the use of digital banking options.
What We Offer:
A rewarding career path with diverse opportunities for professional development;
A competitive compensation and benefits package;
Support from leadership through meaningful development conversations and internal training;
Opportunities to make a positive impact in our communities.
Language Requirements:
Fluency in English and French is required, as you will be serving both English and French-speaking clientele.
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