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Customer Experience Specialist

2 months ago

Ajax, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Experience Associate at our Westney Heights Plaza Branch.

As a key member of our branch team, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide personalized service to customers, addressing their needs and concerns in a professional and friendly manner.
  • Sales and Growth: Identify and pursue sales opportunities, including opening new accounts, selling financial products, and promoting our services.
  • Relationship Building: Foster strong relationships with customers, understanding their financial goals and providing tailored solutions to meet their needs.
  • Technology Expertise: Stay up-to-date with our digital banking platforms and assist customers in using our mobile banking applications.
Requirements
  • Customer Service Skills: Proven ability to provide exceptional customer service in a fast-paced environment.
  • Sales and Marketing: Experience in sales and marketing, with a strong track record of meeting or exceeding sales targets.
  • Technical Skills: Proficiency in using digital banking platforms and mobile banking applications.
  • Teamwork and Communication: Excellent communication and teamwork skills, with the ability to work collaboratively with colleagues to achieve branch goals.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional development and career advancement within Scotiabank.
  • Collaborative Work Environment: A dynamic and supportive work environment, with a focus on teamwork and collaboration.