Digital Platform Support Expert
1 week ago
Finning Canada is a leading provider of equipment, service, and solutions for the mining, construction, and industrial industries. Our team is dedicated to delivering exceptional support to our customers.
Job Title: Digital Platform Support ExpertThe successful candidate will be responsible for providing global support for Finning's digital platforms and suite of applications. This includes troubleshooting and resolving production incidents, defining and implementing software and infrastructure monitoring, and identifying opportunities to improve the support organization and processes.
Key Responsibilities:- Collaborate with Tier 1 Customer Support and Tier 3 Platform Operations teams to resolve production incidents
- Triage, assess, resolve, and assign production incidents
- Develop and implement software and infrastructure monitoring systems
- Analyze and improve support organization processes
- Mentor team members on ITIL best practices and support processes
- 3+ years of experience in global service support operations, with 24/7 on-call coverage, supporting cloud-based solutions
- Practical experience in building operations reports with PowerBI, Azure Dashboards, and/or Excel
- Familiarity with SQL databases and change control processes
- Experience with ServiceNow or similar ITSM tools
- Excellent problem-solving skills, analytical thinking, and communication skills
- Competitive salary range: $80,000 - $110,000 per year
- Ongoing training and professional development opportunities
- A diverse and inclusive work environment
At Finning Canada, we prioritize creating a diverse and inclusive environment where everyone feels valued and empowered to succeed. We are committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
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