Digital Solutions Expert

2 weeks ago


Vancouver, British Columbia, Canada Microsoft Canada Full time

As a Digital Solutions Expert at Microsoft Canada, you will play a critical role in delivering exceptional customer experiences through our products and services. Our Customer Experience & Success (CE&S) organization empowers customers to accelerate business value, and we are looking for passionate individuals to join our team.

The Customer Service & Support (CSS) organization within CE&S builds trust and confidence for every person and organization through seamless support experiences. We leverage Microsoft's AI technology to help consumers, businesses, partners, and more resolve their issues quickly and securely.

In the Customer Service & Support (CSS) team, you will own, troubleshoot, and solve customer technical issues as a Technical Support Engineer - Defender for Office on our Defender for Office team. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration, and research skills, and develop your technical proficiency.

This role offers flexibility, allowing you to work up to 100% from home. You will be part of a dynamic team that comes together with a growth mindset, innovates to empower others, and collaborates to realize shared goals.

Our mission at Microsoft is to empower every person and every organization on the planet to achieve more. As employees, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

We estimate the salary range for this position to be around $90,000 to $120,000 per year, depending on experience and location. If you have a passion for delivering customer success and are looking for a challenging and rewarding role, we encourage you to apply.


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