Digital Identity Verification Expert

4 hours ago

Vancouver, British Columbia, Canada Trulioo Full time
About Trulioo

Trulioo is a world-class organization that empowers individuals to revolutionize the intersection of technology, digital trust, and online identity. We are shaping the digital future and invite you to join us on this journey.

Salary and Benefits

The estimated annual salary for this role is $82,000-$92,000 CAD, based on industry standards and market research. As part of our comprehensive benefits package, we offer competitive pay, opportunities for growth and professional development, and a dynamic work environment.

Job Description

Position Overview: As a Product Implementation Engineer at Trulioo, you will serve as a primary subject matter expert in your designated domain, providing advanced technical assistance to enterprise clients and partners. You will work closely with cross-functional teams, including Product Management, Sales, Account Management, and Data Analytics.

Key Responsibilities:

  • Support developers integrating API and SDKs, including answering technical questions or equivalent software development experience.
  • Become the technical SME for Trulioo's Platform and Services, with a focus on Identity Document Verification.
  • Collect, diagnose, and summarize application issues and escalate to relevant stakeholders internally.
  • Create support Knowledge Base Articles and FAQs.
  • Provide exceptional customer service to ensure Trulioo maintains its position as a leading trusted expert in Identity Verification.
  • Configure and troubleshoot Trulioo products and services with attention to detail and adherence to SLAs.
  • Collaborate with other departments to build customer feedback loops and drive constant improvement.
Required Skills and Qualifications

To succeed in this role, you will need:

  • In-depth knowledge of and experience with integrating and supporting development using RESTful APIs.
  • Working experience with Javascript, Node, and React.js (strongly desirable).
  • Ability to think critically, troubleshoot proactively, and solve complex problems while prioritizing tasks under pressure.
  • Strong aptitude to learn new technologies quickly.
  • High level of technical experience and skills in software troubleshooting, ad-hoc script writing, and documentation.
  • A minimum of 3 years' experience in a role building, supporting, and troubleshooting front-end SaaS applications.
Benefits and Career Growth

We offer a comprehensive benefits package, including competitive pay, opportunities for growth and professional development, and a dynamic work environment. Our team is committed to creating a more equitable, inclusive, and diverse company, and we welcome applicants from all backgrounds.

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