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Food and Beverage Operations Manager
2 months ago
Job Summary
As a Food and Beverage Operations Manager at Marriott International, you will be responsible for supervising daily Food and Beverage (F&B) shift operations and ensuring compliance with all F&B policies, standards, and procedures. You will manage day-to-day operations, verify that quality standards are met, and maintain the operating budget. Your goal will be to develop specific goals and plans to prioritize, organize, and accomplish work effectively.
Candidate Profile
Education and Experience
• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the food and beverage, culinary, or related professional area.
Core Work Activities
Managing Day-to-Day Operations
• Assist in ordering Food and Beverage (F&B) supplies, cleaning supplies, and uniforms.
• Supervise daily F&B shift operation and monitor compliance with all F&B policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate all department equipment as necessary and report malfunctions.
• Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Understand employee positions well enough to perform duties in employees' absence.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Monitor and maintain the productivity level of employees.
• Verify that all team members/supervisors understand the brand-specific philosophy.
• Maintain the operating budget and verify that standards and legal obligations are followed.
Providing Exceptional Customer Service
• Provide services that are above and beyond for customer satisfaction and retention.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serve as a role model to demonstrate appropriate behaviors.
• Manage day-to-day operations, monitor quality, and standards, and meet the expectations of the customers on a daily basis.
• Take proactive approaches when dealing with guest concerns.
• Set a positive example for guest relations.
• Stay readily available/approachable for all guests.
• Review comment cards and guest satisfaction results with employees.
• Respond in a timely manner to customer service department requests.
Additional Responsibilities
• Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Perform hourly job functions if necessary.
• Extend professionalism and courtesy to team members at all times.
• Comprehend budgets, operating statements, and payroll progress reports.
• Perform other duties as assigned to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants: Montreal Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application, or an interview, please call or email.