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Director of Operations

1 month ago


Dorval, Quebec, Canada Marriott International Full time

Job Summary

The Director of Operations is responsible for leading the strategic business direction of the hotel's operations. This includes overseeing the Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments. The Director works closely with department heads to develop and implement departmental strategies, ensuring alignment with the brand's service strategy and initiatives. The goal is to deliver exceptional guest experiences, drive revenue growth, and maximize financial performance.

Key Responsibilities

Managing Profitability

• Analyze service issues and identify trends to inform decision-making.

• Develop and execute strategies to drive revenue growth and improve profitability.

Managing Revenue Goals

• Monitor hotel operations sales performance against budget and make adjustments as needed.

• Coach and support operations teams to effectively manage occupancy, rate, wages, and controllable expenses.

Leading Operations and Department Teams

• Champion the brand's service vision and ensure alignment among hotel leadership teams.

• Develop systems to enable employees to understand guest satisfaction results and drive improvement.

Managing the Guest Experience

• Review guest feedback and ensure corrective action is taken to address issues.

• Respond to and handle guest problems and complaints in a timely and professional manner.

Managing and Conducting Human Resources Activities

• Facilitate the development of creative solutions to overcome obstacles and improve guest satisfaction results.

• Ensure employees are treated fairly and equitably, and that regular communication is happening in Operations.

The salary range for this position is $116,000 to $149,000 annually.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.