Food and Beverage Operations Manager

3 weeks ago

Dorval, Quebec, Canada Marriott International Full time

Job Summary

As a Food and Beverage Operations Manager at Marriott International, you will be responsible for supervising daily F&B shift operations and ensuring compliance with all F&B policies, standards, and procedures. Your primary goal will be to maintain the highest level of quality, standards, and customer satisfaction on a daily basis.

Key Responsibilities

Managing Day-to-Day Operations

  • Assist in the ordering of F&B supplies, cleaning supplies, and uniforms.
  • Supervise daily F&B shift operations and monitor compliance with all F&B policies, standards, and procedures.
  • Support and supervise an effective monthly self-inspection program.
  • Operate all department equipment as necessary and report malfunctions.
  • Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Understand employee positions well enough to perform duties in employees' absence.
  • Develop specific goals and plans to prioritize, organize, and accomplish work.
  • Monitor and maintain the productivity level of employees.
  • Verify that all team members/supervisors understand the brand-specific philosophy.
  • Maintain the operating budget and verify that standards and legal obligations are followed.

Providing Exceptional Customer Service

  • Provide services that are above and beyond for customer satisfaction and retention.
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serve as a role model to demonstrate appropriate behaviors.
  • Manage day-to-day operations, monitor quality, and standards, and meet the expectations of the customers on a daily basis.
  • Take proactive approaches when dealing with guest concerns.
  • Set a positive example for guest relations.
  • Stay readily available/approachable for all guests.
  • Review comment cards and guest satisfaction results with employees.
  • Respond in a timely manner to customer service department requests.

Additional Responsibilities

  • Provide information to supervisors and co-workers by telephone, in written form, email, or in person.
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Analyze information and evaluate results to choose the best solution and solve problems.
  • Perform hourly job functions if necessary.
  • Extend professionalism and courtesy to team members at all times.
  • Comprehend budgets, operating statements, and payroll progress reports.
  • Perform other duties as assigned to meet business needs.

Requirements

A high school diploma or GED, and 4 years of experience in the food and beverage, culinary, or related professional area, or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, and 2 years of experience in the food and beverage, culinary, or related professional area.

Salary Range

$65,000.00 to $85,000.00 annually.

Equal Opportunity Employer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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