Telehealth Nurse Coordinator

1 week ago


Toronto, Ontario, Canada Teladoc Health Full time

About the Role

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We are seeking an experienced Telehealth Nurse Coordinator to join our team at Teladoc Health. As a key member of our virtual care team, you will play a vital role in ensuring the seamless and efficient flow of patients through our telehealth services.

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Job Summary

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The successful candidate will be responsible for coordinating and managing scheduling, triaging, and follow-up processes to ensure patients receive timely and high-quality virtual care services. This includes collaborating with healthcare providers, patients, and administrative staff to optimize the virtual care experience and contribute to overall patient satisfaction.

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Key Responsibilities

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  • Scheduling and Visit Triage">
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    • Coordinate and oversee the scheduling of virtual appointments, ensuring alignment with healthcare providers' availability and patients' preferences.">
    • Collaborate with healthcare providers to prioritize appointments and visits, ensuring efficient utilization of their time and skills.">
    • Prioritize patients based on the urgency of their healthcare needs and make informed decisions regarding the level of care required.">
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  • Provider Collaboration">
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    • Communicate patient-specific information and instructions to providers before virtual booked appointments.">
    • Document accurate and up-to-date medical records, ensuring relevant patient information, appointment details, and outcomes of virtual visits.">
    • Generate and share virtual care reports with relevant stakeholders as needed.">
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  • Data Entry and Follow-up">
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    • Oversight of accurate and up-to-date medical records ensures relevant patient information, appointment details, and outcomes of virtual visits.">
    • Follow-up and coordination of lab results to ensure that patients receive timely and accurate information about their health status.">
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Requirements

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  • Bachelor's degree in nursing or equivalent work experience, and in good standing with governing College.">
  • Current practicing registration and in good standing as a Registered Nurse with the British Columbia College of Nurses & Midwives (BCCNM), Nurses Association of New Brunswick (NANB) is a plus.">
  • Competence in CTAS (Canadian Triage and Acuity Scale) in a fast-paced environment.">
  • Familiarity with electronic health record (EHR) systems.">
  • Previous exposure to telemedicine or virtual care services.">
  • Additional certifications: ACLS, Telephone Triage Nursing Certification preferred.">
  • Strong organizational and time-management skills to manage virtual appointment schedules effectively.">
  • Excellent communication skills for interacting with patients, healthcare providers, and administrative staff.">
  • Familiarity with virtual care platforms and basic technical troubleshooting.">
  • Knowledge of medical terminology and basic understanding of healthcare processes.">
  • Ability to work independently and as part of a healthcare team.">
  • Attention to detail and accuracy in maintaining patient records and documentation.">
  • Empathy and compassion when dealing with patients' health concerns and needs.">
  • Understanding of healthcare compliance and patient privacy regulations.">
  • Multiple provincial nursing licenses are an asset.">
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What We Offer

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  • A competitive salary range of $70,000 - $90,000 per year, depending on experience.">
  • A comprehensive benefits package, including health, dental, and vision coverage.">
  • A generous retirement savings plan, including company matching.">
  • Opportunities for professional growth and development, including training and certification programs.">
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.">
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Why Join Teladoc Health?

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Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our innovative approach to telehealth has earned us recognition as a leader in the industry, and we're committed to continuing to push the boundaries of what's possible. If you're passionate about making a difference in the lives of others, and want to be part of a talented and dedicated team, then we invite you to join us.

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About Teladoc Health

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Teladoc Health is a global leader in whole-person virtual care, connecting millions of consumers to more than 55,000 clinicians worldwide. Our mission is to transform the healthcare experience by delivering personalized, data-driven, and human-centered care to everyone, everywhere. With over two decades of experience providing care in Canada, we've established ourselves as a trusted partner in the Canadian healthcare ecosystem.

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Contact Information

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Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to fostering an inclusive and accessible workplace culture.



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