Telehealth Nurse Coordinator
1 week ago
About the Role
">We are seeking an experienced Telehealth Nurse Coordinator to join our team at Teladoc Health. As a key member of our virtual care team, you will play a vital role in ensuring the seamless and efficient flow of patients through our telehealth services.
">Job Summary
">The successful candidate will be responsible for coordinating and managing scheduling, triaging, and follow-up processes to ensure patients receive timely and high-quality virtual care services. This includes collaborating with healthcare providers, patients, and administrative staff to optimize the virtual care experience and contribute to overall patient satisfaction.
">Key Responsibilities
">- ">
- Scheduling and Visit Triage">
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- Coordinate and oversee the scheduling of virtual appointments, ensuring alignment with healthcare providers' availability and patients' preferences.">
- Collaborate with healthcare providers to prioritize appointments and visits, ensuring efficient utilization of their time and skills.">
- Prioritize patients based on the urgency of their healthcare needs and make informed decisions regarding the level of care required.">
- Provider Collaboration">
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- Communicate patient-specific information and instructions to providers before virtual booked appointments.">
- Document accurate and up-to-date medical records, ensuring relevant patient information, appointment details, and outcomes of virtual visits.">
- Generate and share virtual care reports with relevant stakeholders as needed.">
- Data Entry and Follow-up">
- ">
- Oversight of accurate and up-to-date medical records ensures relevant patient information, appointment details, and outcomes of virtual visits.">
- Follow-up and coordination of lab results to ensure that patients receive timely and accurate information about their health status.">
Requirements
">- ">
- Bachelor's degree in nursing or equivalent work experience, and in good standing with governing College.">
- Current practicing registration and in good standing as a Registered Nurse with the British Columbia College of Nurses & Midwives (BCCNM), Nurses Association of New Brunswick (NANB) is a plus.">
- Competence in CTAS (Canadian Triage and Acuity Scale) in a fast-paced environment.">
- Familiarity with electronic health record (EHR) systems.">
- Previous exposure to telemedicine or virtual care services.">
- Additional certifications: ACLS, Telephone Triage Nursing Certification preferred.">
- Strong organizational and time-management skills to manage virtual appointment schedules effectively.">
- Excellent communication skills for interacting with patients, healthcare providers, and administrative staff.">
- Familiarity with virtual care platforms and basic technical troubleshooting.">
- Knowledge of medical terminology and basic understanding of healthcare processes.">
- Ability to work independently and as part of a healthcare team.">
- Attention to detail and accuracy in maintaining patient records and documentation.">
- Empathy and compassion when dealing with patients' health concerns and needs.">
- Understanding of healthcare compliance and patient privacy regulations.">
- Multiple provincial nursing licenses are an asset.">
What We Offer
">- ">
- A competitive salary range of $70,000 - $90,000 per year, depending on experience.">
- A comprehensive benefits package, including health, dental, and vision coverage.">
- A generous retirement savings plan, including company matching.">
- Opportunities for professional growth and development, including training and certification programs.">
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.">
Why Join Teladoc Health?
">Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our innovative approach to telehealth has earned us recognition as a leader in the industry, and we're committed to continuing to push the boundaries of what's possible. If you're passionate about making a difference in the lives of others, and want to be part of a talented and dedicated team, then we invite you to join us.
">About Teladoc Health
">Teladoc Health is a global leader in whole-person virtual care, connecting millions of consumers to more than 55,000 clinicians worldwide. Our mission is to transform the healthcare experience by delivering personalized, data-driven, and human-centered care to everyone, everywhere. With over two decades of experience providing care in Canada, we've established ourselves as a trusted partner in the Canadian healthcare ecosystem.
">Contact Information
">Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
">We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to fostering an inclusive and accessible workplace culture.
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