Technical Support Specialist

3 weeks ago

BasSaintLaurent, Canada Hikvision Canada Full time
Job Title: Technical Support Agent

Hikvision Canada Inc. is a leading provider of comprehensive security solutions, and we are seeking a highly skilled Technical Support Agent to join our team.

Job Summary:

The Technical Support Agent will provide technical assistance to customers who encounter difficulties while using Hikvision products. This includes troubleshooting, analyzing problems, and advising resolutions. The successful candidate will have excellent communication skills, a strong technical background, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and other communication channels.
  • Analyze and identify the source of problems, and advise resolutions.
  • Ensure electronic records are created and updated for all customer communications and escalations.
  • Report and escalate any potential product issues to the product management and development teams.
  • Stay up-to-date with product knowledge and attend training sessions as required.

Requirements:

  • Bilingual (English and French) is a must.
  • 1-3 years of technical support experience.
  • Basic computer skills, including experience with network IP addressing.
  • Eligible to work in Canada.

Preferred Qualifications:

  • Technical diploma, undergraduate, or college degree related to IT, engineering, or computer science.
  • Call center or technical support experience.
  • Practical knowledge of security systems, including analog and digital video recorders, encoders/decoders, network video recorders, and IP cameras.
  • Proficient in internet-related applications, such as email clients, FTP clients, and web browsers.
  • Experience with remote connectivity software.
  • Proficient with Apple computers (Apple hardware, OS, iOS).

About Hikvision Canada Inc.

Hikvision Canada Inc. is a world-leading AIoT solution provider with video as its core competency. We manufacture an extensive suite of comprehensive products and solutions for a broad range of vertical markets. As a full-service, end-to-end security solutions provider, we employ a number of experienced professionals across the country. Our offices, which include state-of-the-art customer experience showrooms, are located in Toronto, Vancouver, and Montreal.

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