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ServiceNow IT Service Management Support Specialist
1 month ago
ServiceNow Expertise
We are seeking a highly experienced ServiceNow Developer and Administrator to join our team at Astra North Infoteck Inc. The ideal candidate will have a minimum of 5 years of experience in ITSM and Servicenow, with a strong background in implementing and managing ServiceNow platforms, including ITSM, Now Platform Features, ITOM, ITBM, and Integration Expertise with REST, SOAP, and custom integration methods.
Key Responsibilities
- Implementation and management of ServiceNow platforms, including ITSM, Now Platform Features, ITOM, ITBM, and Integration Expertise with REST, SOAP, and custom integration methods.
- Experience in managing and setting up Configuration Management using Servicenow Discovery.
- Excellent communication and client management skills, with the ability to create high-level design documents and identify areas of concern and improvement within customers' Servicenow landscapes.
- Proactive approach to proposing solutions and adding value to customers, with a strong understanding of broader ServiceNow capabilities and the ability to keep up-to-date with the latest technology advancements.
- Experience with third-party integrations, ServiceNow scripting knowledge, and experience in cloud and automation.
- Web services integration (SOAP and REST) and web technologies (JavaScript, XML, HTML, AJAX, CSS, HTTP).
- Experience in implementing systems using Agile Scrum framework and working with global teams.
- Ability to provide thought leadership and work with customer leadership teams on new or existing proposals.
Requirements
- Minimum 5 years of experience in ITSM and Servicenow.
- Strong background in implementing and managing ServiceNow platforms.
- Experience in managing and setting up Configuration Management using Servicenow Discovery.
- Excellent communication and client management skills.
- Proactive approach to proposing solutions and adding value to customers.
- Experience with third-party integrations, ServiceNow scripting knowledge, and experience in cloud and automation.
- Web services integration (SOAP and REST) and web technologies (JavaScript, XML, HTML, AJAX, CSS, HTTP).
- Experience in implementing systems using Agile Scrum framework and working with global teams.
- Ability to provide thought leadership and work with customer leadership teams on new or existing proposals.
Preferred Qualifications
- ServiceNow Implementation Specialist certification.
- Knowledge of HR Service Management, Customer Service Management, IT Business Management, Legal and Facilities, and Asset Management modules.
