ServiceNow ITSM Support Specialist

4 weeks ago

Montreal, Quebec, Canada Astra North Infoteck Inc. Full time

ServiceNow Developer Administrator

8-10 years of experience in ITSM Area with minimum of 5 years in Servicenow is required for this role. The ideal candidate will have hands-on experience in implementing ServiceNow platform features, including ITSM, Now Platform Features, ITOM, ITBM, and Integration Expertise with REST, SOAP, and other custom integration methods using Orchestration or Integration Hub.

Key Responsibilities:

  • Implementation experience of ServiceNow platform that includes the following –
  • ITSM
  • Now Platform Features
  • ITOM
  • ITBM
  • Integration Expertise with REST, SOAP and other custom integration methods using Orchestration or Integration Hub.
  • Experience in managing and setup of Configuration Management using Servicenow Discovery.
  • Good Exposure in Client Communications and Requirement Gathering.
  • Able to Create High Level Design Document
  • Able to identify areas of concern and mark areas of improvement within customers Servicenow landscape.
  • Able to proactively pitch in with Proposals and Solutions which would look at adding value to customer.
  • Understanding of broader spectrum of ServiceNow capabilities
  • Keeping Aware with Latest upcoming Technology advancements in Servicenow and able to propose the same to customer.
  • Experience with third party integrations
  • ServiceNow scripting knowledge is also required.
  • Experience in Cloud and Automation is a good to have
  • Web Services integration (SOAP and REST)
  • Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP).
  • Experience in implementing systems using Agile Scrum framework
  • Experience working with global teams
  • Willingness to work in MDT Timings
  • Entire Delivery will be in Agile Methodology so candidate should be abreast with Agile Delivery and should have exposure to Agile Development Module in Servicenow.
  • Ability to provide thought leadership and work with customer leadership team on new or existing proposals.
  • Knowledge in Microsoft Project/Vision and Powerpoint is an added advantage
  • Good to have knowledge on following modules of ServiceNow –
  • HR Service Management
  • Customer Service Management
  • IT Business Management
  • Legal and Facilities
  • Asset Management
  • ServiceNow Implementation Specialist certification would be an added advantage

About Astra North Infoteck Inc.

Astra North Infoteck Inc. is a leading provider of IT services and solutions. We are committed to delivering high-quality services that meet the evolving needs of our clients.

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