Security Operations Centre Specialist

4 weeks ago


Ottawa, Ontario, Canada Paladin Security Full time

Job Overview

Paladin Security is seeking a skilled Console Operator to join our Mobile Division team. As a key member of our operations centre, you will be responsible for dispatching alarm and occurrence responses, coordinating scheduling changes, and documenting all information into comprehensive reports.

Key Responsibilities:

  • Dispatching alarm and occurrence responses
  • Coordinating scheduling changes, book-offs, etc.
  • Documenting all information into comprehensive reports
  • Escalating situations to stakeholders as required
  • Ensuring necessary procedures are followed in the event of emergencies such as bomb threats, fires, and break and enters etc.
  • Liaising with local emergency services and client personnel
  • Providing briefings to management, supervisors and staff as required
  • Other duties as assigned

Requirements:

  • Experience in a control room with CCTV & Access Card System
  • Valid Security License for the province of Ontario
  • Valid (WSIB Approved) First Aid Certificate Level C
  • Ability to provide minimum proof of 2 COVID-19 Vaccinations upon hiring
  • Available to work Continental Rotation 0730-1930/1930-0730
  • Functional ability with the Windows operating system and Windows Office software such as Excel and Word
  • Familiarity with Tracktik is considered an asset
  • Superior customer service and professionalism
  • Above average English communication skills, both verbal and written
  • Ability to function independently and multi-task effectively in a dynamic environment
  • High School Diploma or equivalent
  • Previous Operations Centre or Mobile Driver experience would be considered an asset

What We Offer:

Paladin Security is committed to providing a safe and supportive work environment. We offer competitive pay rates, opportunities for professional growth and development, and a dynamic team environment.



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