Sales and Customer Service Coordinator

2 weeks ago


Vancouver, British Columbia, Canada ProMach Full time
Job Description

The Inside Sales and Customer Service Coordinator is a critical role at ProMach, responsible for delivering exceptional customer service to our clients, channel partners, and internal departments. This position requires strong communication skills, attention to detail, and the ability to work effectively in a team environment.

Key Responsibilities:
  • Provide top-notch customer service through phone calls, emails, and in-person meetings.
  • Establish and maintain strong working relationships with clients, channel partners, and internal departments.
  • Serve as the key project coordinator, collecting and communicating essential data and following up as needed.
  • Analyze data to prepare quotes, process orders, and respond to inquiries accurately and efficiently.
  • Document and proactively plan for potential bottlenecks or issues during the quote and order processes.
  • Support the Outside Sales Team by providing efficient and timely administrative support.
  • Prepare and maintain various reports using advanced Excel and ERP skills, focusing on project plans and progress.
Required Skills and Qualifications:
  • Bachelor's degree in Business, Engineering, or Technology.
  • 2-5 years of experience in customer service, sales, and/or project coordination.
  • Strong attention to detail and organizational skills.
  • Ability to work effectively in a fast-paced environment and meet deadlines.
  • Experience with ERP/MRP systems, preferably Syteline.
  • Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
Benefits:

As a ProMach employee, you'll receive a comprehensive compensation package, including medical and dental programs, life insurance, and a generous paid time off program.

We're committed to creating an inclusive workspace and offer accommodation for individuals with disabilities.

This role comes with a salary range of $55,000 - $65,000 per year, plus quarterly commissions based on company performance.



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