ProMach Inside Sales and Customer Service Coordinator Role

2 weeks ago

Vancouver, British Columbia, Canada ProMach Full time
Inside Sales and Customer Service Coordinator Opportunity

We're looking for a highly skilled and detail-oriented professional to join our team as an Inside Sales and Customer Service Coordinator. As a key member of our sales and customer service team, you will play a vital role in providing exceptional customer experience, driving business growth, and supporting the success of our customers.

About ProMach

At ProMach, we're committed to building futures by offering a work environment where you can be your best self. We value creativity, analytical skills, and a passion for delivering outstanding customer service. Our team members are passionate about making an impact in the packaging industry, and we're looking for someone who shares our enthusiasm.

Job Description:

  • Provide exceptional customer service to clients, channel partners, and internal departments, ensuring timely and accurate resolution of queries and issues.
  • Establish and maintain strong working relationships through phone calls, emails, and in-person meetings, fostering trust and loyalty with our customers.
  • Serve as the key project coordinator, collecting and communicating essential data, and following up as needed to ensure successful project outcomes.
  • Analyze data to prepare quotes, process orders, and respond to inquiries accurately and efficiently, leveraging advanced Excel and ERP skills.
  • Document and proactively plan for potential bottlenecks or issues during the quote and order processes, ensuring seamless delivery of products and services.
  • Support the Outside Sales Team in designated territories by providing efficient and timely administrative support, helping to drive sales growth and customer satisfaction.
  • Prepare and maintain various reports using advanced Excel and ERP skills, focusing on project plans and progress, and providing insights to inform business decisions.
  • Follow up with customers, distributors, and agents for corrugate samples, payments, deposits, and other necessary information, ensuring timely and accurate communication.

Requirements:

  • A College diploma or University degree in Business, Engineering, or Technology.
  • 2-5 years of experience in customer service, sales, and/or project coordination.
  • Strong attention to detail and ability to multitask, prioritizing tasks and managing competing deadlines.
  • Hardworking, respectful, motivated, and enthusiastic individual with a passion for delivering exceptional customer service.
  • Experience with ERP/MRP systems, preferably Syteline, and proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
  • Experience in the packaging machinery industry, corrugated industry, or manufacturing processes is considered a strong asset.

Benefits:

As a ProMach employee, you receive more than just a paycheck. Your total compensation includes comprehensive medical and dental programs, life insurance, and a generous paid time off program. You'll also have access to opportunities for career growth and development, as well as a dynamic and supportive work environment.

ProMach is committed to providing an accessible workspace. Should you require accommodation during the recruitment process, please notify us.

Salary Range: $55,000 - $65,000 per year. This role qualifies for quarterly commissions based on company performance, with no sales obligations required.

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