Arbitration Specialist
2 weeks ago
About Us:
At TRVC Nth Gen Software Inc, we're a technology-driven company that's revolutionizing the wholesale industry with our cutting-edge digital marketplace. Our mission is to empower our customers with seamless, efficient, and transparent transactions.
Our Values:
- Customer-Centric Approach: We're committed to delivering exceptional customer experiences through our dispute resolution services.
- Collaborative Spirit: We work closely with our internal teams and customers to ensure seamless communication and resolution.
- Continuous Improvement: We're dedicated to staying ahead of the curve, leveraging technology and innovation to enhance our services.
- Integrity and Transparency: We maintain the highest standards of integrity and transparency in all our dealings.
Job Summary:
The Arbitration Specialist will play a critical role in our dispute resolution process, working closely with customers, internal teams, and external partners to resolve claims and complaints efficiently and effectively.
Key Responsibilities:
- Claims Triage and Documentation: Accurately document customer claims and complaints, ensuring all relevant information is captured and communicated to stakeholders.
- Communication and Coordination: Maintain open communication with customers, internal teams, and external partners to ensure seamless resolution and customer satisfaction.
- Arbitration Process Management: Oversee the arbitration process, ensuring all necessary steps are taken to resolve disputes efficiently and fairly.
- Knowledge and Expertise: Stay up-to-date with relevant legislation, industry developments, and best practices to provide expert guidance and support.
- File Management and Reporting: Maintain accurate and complete files on all customer claims, complaints, and resolution details, providing regular reports to stakeholders as needed.
Requirements:
- Education: High School Diploma or equivalent required; Bachelor's degree preferred.
- Experience: Experience in dispute resolution, automotive, mechanical, or body shop; auto auction experience preferred.
- Skills: Strong verbal and written communication skills, effective report writing and composition skills, and experience with Google applications.
- Language: Fluency in English is required; proficiency in French is an asset.
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