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Arbitration Specialist

2 months ago


Richmond, British Columbia, Canada OPENLANE Full time

About Us:

At OPENLANE, we're a technology-driven company that's revolutionizing the wholesale marketplace for used vehicles. Our mission is to make wholesale easy for our customers, empowering them to succeed in a rapidly changing industry.

Our Values:

  • Driven Innovators. We're passionate about building innovative solutions that drive growth and success for our customers.
  • Customer-Centric Approach. We're committed to delivering exceptional customer service and support, every step of the way.
  • Collaborative Culture. We believe in working together as a team to achieve our goals and drive results.
  • Continuous Improvement. We're always looking for ways to improve our processes and services, ensuring we stay ahead of the curve.

About the Role:

The Arbitration Specialist will play a critical role in our dispute resolution process, working closely with our internal teams and customers to resolve claims and complaints in a fair and timely manner.

Key Responsibilities:

  • Triaging New Claims. Accurately document customer claims and complaints, and work closely with internal teams to ensure continuity of communication and customer service.
  • Arbitration Case Management. Gather all relevant information necessary to facilitate a negotiation and resolution between buyer and seller, and maintain accurate and complete files on all customer claims, complaints, and resolution details.
  • Communication and Collaboration. Maintain communication with customers regarding arbitration status and timing, and work closely with the Arbitration Specialist and sales team to ensure continuity of communication and customer service.
  • Policy and Procedure. Retain and communicate arbitration policies, and be able to advise customers of these policies and of the arbitration process.

Requirements:

  • Education. High School Diploma or equivalent required; Bachelor's degree preferred.
  • Experience. Experience with dispute resolution or automotive, mechanical, or body shop; auto auction experience preferred.
  • Skills. Strong verbal and written communication skills, effective report writing and composition skills, and experience with Google applications including Sheets, Docs, and Gmail.
  • Language. Fluency in French is an asset, but not a requirement, for this position.