Arbitration Resolution Specialist
7 days ago
At TRVC Nth Gen Software Inc, we're committed to delivering exceptional customer experiences. As an Arbitration Specialist, you'll play a critical role in resolving customer claims and complaints related to vehicles sold through our TradeRev and ADESA system.
Key Responsibilities:- Accurately document customer claims and complaints
- Arrange vehicle inspections and diagnosis based on complaints and obtain second opinions where necessary
- Gather all relevant information necessary to facilitate a negotiation and resolution between buyer and seller
- Maintain communication with customers regarding arbitration status and timing
- Possess an intimate knowledge of auction arbitration policies and advise customers of these policies and the arbitration process
- Arrive at mutually acceptable resolutions through negotiation of repairs and/or price adjustments to keep vehicles sold and avoid sale cancellations
- Be aware of relevant legislation as it relates to the sale of goods and the motor vehicle dealers acts of various provinces
- Ability to understand and resolve issues with regards to vehicle registration, liens, and odometer disputes
- Maintain accurate and complete files on all customer claims, complaints, and resolution details
- Be aware of industry trends with regards to arbitration policy, including competitor policy, NAAA policy, and changes to these policies
- Work closely with the sales team to ensure continuity of communication and customer service
- High School Diploma or equivalent required; Bachelor's degree preferred
- Preferably 1-3 years of automotive, mechanical, or body shop experience; dispute resolution and auto auction experience is an asset
- Experience with automobile brands, equipment, mechanics, and structure
- Superior customer service and dispute resolution orientation
- Strong verbal and written communication skills
- Bilingualism (English & French) would be considered an asset
- Effective report writing and composition skills
- Experience and working knowledge of Microsoft Office applications, including Excel, Word, and Outlook
- Strong management and organization skills
- Knowledge of health and safety practices and policies
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Richmond, British Columbia, Canada TRVC Nth Gen Software Inc Full timeJob SummaryWe are seeking a highly skilled Arbitration Specialist to join our team at TRVC Nth Gen Software Inc. As an Arbitration Specialist, you will be responsible for resolving customer claims and complaints related to vehicles sold through our platform.Key ResponsibilitiesClaims Resolution: Accurately document customer claims and complaints, and work...
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