Insurance Claims Investigator and Negotiator

5 days ago


Calgary, Alberta, Canada Intact Financial Corporation Full time
About the Role

We are seeking a skilled Insurance Claims Investigator and Negotiator to join our team. In this role, you will play a critical part in the investigation, negotiation, and settlement of auto and basic property subrogation claims.

Key Responsibilities:
  • Investigate losses with moderate complexity and ensure prompt and equitable recoveries in line with corporate policies and standards.
  • Develop action plans for conducting investigations by determining necessary contacts, collection feasibility, and/or legal action.
  • Analyze and document the claim by collecting and securing appropriate reports and statements from customers, witnesses, and any other parties or experts to determine damage, liability, and opportunity for recovery.
  • Negotiate with third parties, lawyers, and insurers to settle claims.
  • As required, attend court proceedings or hearings to provide information on claims.
  • Provide quality customer service to external or internal customers.
  • Answer queries relating to investigations and the claims process.
  • Maintain effective communication channels with claims departments and liaise with adjusters, experts, management, and other claims representatives on technical and administrative issues.
  • Maintain productive business relationships with service providers and monitor performance to ensure compliance with professional and corporate standards.
  • Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness.
Requirements:
  • University degree or college diploma and/or equivalent combination of business experience.
  • Minimum 2 years property, casualty, auto, and/or subrogation claims handling experience.
  • Excellent written and verbal communication skills.
  • High attention to detail and critical thinking abilities.
  • Strong time management skills.
  • Knowledge of litigation processes considered an asset.
  • Completed or working towards a Chartered Insurance Professional (CIP) designation considered an asset.
About Us

At Intact Financial Corporation, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. We offer a comprehensive compensation package that includes a competitive salary and benefits program, as well as opportunities for career growth and development.

We estimate the annual salary for this position to be between $60,000 and $80,000 CAD, depending on qualifications and experience. However, please note that this is an estimate and may vary based on individual circumstances.

Intact Financial Corporation is an equal opportunity employer and welcomes applications from diverse candidates. If you have any accommodations needs during the recruitment process, please let us know when we reach out to you about this job opportunity.



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