Program Manager

2 weeks ago

Montreal, Quebec, Canada CAE Full time

About This Role

The Program Manager will be responsible for the delivery of all training products and aftermarket services to a portfolio of customers in the Europe, Middle East, Africa & India region. This role will be accountable for program profitability, achieving financial objectives, and enhancing the customer experience.

Key Responsibilities

  • Evaluate, approve, and manage project requirements, schedule, risks, and costs to ensure compliance with contractual obligations and customer satisfaction.
  • Develop solutions to various issues and conflicts arising during projects in collaboration with clients, subcontractors, and internal staff.
  • Monitor the quality of delivered products to meet customer expectations and technical requirements.
  • Review schedules, progress, risks, and key milestones with project managers, operational services, and clients to ensure projects progress according to schedule.
  • Develop strategies to enhance the customer experience in product delivery and update services.
  • Participate in business development and proposal activities.
  • Collaborate with the Product Management and Aftermarket teams to drive efficiencies and align solutions to drive customer satisfaction.
  • Lead and/or participate in horizontal business processes across regions and organisations.
  • Identify, participate in, and deliver continuous improvement initiatives to increase efficiency and/or effectiveness and enhance the customer experience.
  • Develop and maintain long-term relationships with customers and subcontractors.
  • Supervise and mentor a team of project managers, providing guidance and support to ensure their professional growth and development.
  • Conduct performance evaluations, provide constructive feedback, and identify training needs to optimize team performance and productivity.
  • Evaluate workload requirements and conduct hiring activities.

Requirements

  • University degree in engineering, project management, business, or equivalent, plus at least 10 years of experience in a related field, or any equivalent combination of education and experience.
  • Strong leadership skills and ability to lead change.
  • Strong collaboration, communication, and negotiation skills internally and externally.
  • Proven leader who engages the workforce and fosters teamwork while achieving key objectives.
  • Ability to establish and maintain excellent relationships with key stakeholders and clients.
  • Ability to work in a very fast-paced and dynamic environment with constant changes.
  • Ability to work under pressure within tight deadlines, with significant workload and competing priorities.
  • The work includes interruptions that may occur at any time. These interruptions may be unpredictable, imposed, or controlled by others.
  • The position holder must be available for business travel of 3 to 4 weeks, and less than two weeks on short notice.

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