HR Business Partner

2 days ago

Montreal, Quebec, Canada Vensure Employer Solutions Full time
Job Summary

Vensure Employer Solutions, a leading provider of HR technology and service solutions, is seeking a highly skilled HR Business Partner to join our team. As a key member of our HR department, you will be responsible for delivering customized service solutions that positively impact our clients' businesses, resulting in client retention and growth.

Key Responsibilities
  • Complete client relations functions for the organization, including proactive consultation and regular follow-up with clients to develop, implement, and monitor Human Resources related deliverables.
  • Identify legal requirements affecting Human Resources functions and ensure client policies, procedures, and actions are in compliance.
  • Work with targeted HR-Centric clients delivering defined HR services, including handbooks, job descriptions, performance evaluation systems, compensation plans, and hiring/on-boarding processes.
  • Provide customized solutions in accordance with internal standards and HR best practices, prompt issue resolution, timely follow-up, and proactive recommendations that enhance communication, productivity, organizational culture, and work practices and reduce liability.
  • Manage and resolve complex employee relations issues investigations, working in conjunction with HR Manager and Regional AVP to provide results of completed effective, thorough, and objective investigations.
  • Submit subpoenas/claims within the given deadline, run point on following client retention processes to retain at risk relationships, and assist in the tracking and completion of team projects and initiatives.
  • Analyze data and review procedures and policies to determine answers to clients' questions, oversee the operational structural needs of the client to ensure data integrity, and monitor company performance against service level agreements and flag potential issues.
  • Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives, build cross-functional partnerships to address issues and manage escalations, and successfully manage client expectations in a fast-paced environment.
  • Meet with clients face to face or meet via telephone on a scheduled basis to ensure they are receiving great service and are taking advantage of and utilizing products and services offered.
Requirements
  • Excellent organizational and time management skills, personable, well-spoken, and technical skills necessary.
  • Understanding of Canadian employment standards, employment law, human rights legislation, health and safety, and payroll.
  • Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal and provincial laws and regulations required.
  • Working knowledge of multiple human resources disciplines including, employee relations, organizational diagnosis, performance management, recruitment, compensation, and benefits.
  • Bilingual capabilities (English/French) are preferred.
  • Ability to apply change management initiatives to assist in business transformation, use logic and reasoning to make immediate decisions under pressure or tight deadlines, and effectively manage multiple projects and attend to daily account and HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed.
  • Demonstrated proficiency in conducting root cause analysis and strong problem-solving and decision-making skills, ability to research and analyze various types of data, and proficiency with Microsoft Office software (Excel, Word, PowerPoint, Teams) and demonstrated ability to learn other applications as needed.
  • Experience with various HRIS and payroll platforms preferred, HCM, HR, or payroll outsourcing experience preferred, and a Bachelor's degree in Human Resources, Business Administration, or a related field or equivalent work experience required.

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