Hotel Operations Manager

2 weeks ago


Kapuskasing, Canada Park Inn Motel Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Park Inn Motel. As an Assistant Hotel Manager, you will play a key role in ensuring the smooth operation of our hotel, providing exceptional customer service, and leading a team of staff.

Key Responsibilities
  • Recruitment and Staff Management: Recruit, hire, and train staff to meet the hotel's operational needs.
  • Customer Service: Provide exceptional customer service, addressing complaints and concerns in a professional and courteous manner.
  • Performance Management: Conduct regular performance reviews and provide feedback to staff to ensure they are meeting their job expectations.
  • Training and Development: Develop and implement training programs to enhance staff skills and knowledge.
  • Front Desk Operations: Manage the front desk, handling guest check-ins, check-outs, and resolving any issues that may arise.
  • Marketing and Sales: Assist in the development and implementation of marketing plans to increase hotel occupancy and revenue.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a similar role.
  • Supervision: 5-10 people.
  • Language: English.
  • Work Hours: 37.5 hours per week.
What We Offer
  • Health Benefits: A comprehensive health care plan.
  • Work Term: Permanent.


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