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Hotel Assistant Manager

2 months ago


Kapuskasing, Canada Park Inn Motel Full time
About the Role

We are seeking a highly skilled and experienced Hotel Assistant Manager to join our team at Park Inn Motel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Recruitment and Staff Management: Recruit, hire, and train a team of staff to provide excellent customer service and support hotel operations.
  • Performance Management: Conduct regular performance reviews and provide coaching and development opportunities to staff to ensure they meet their job expectations.
  • Front Desk Operations: Manage the front desk area, ensuring efficient check-in and check-out processes, and providing exceptional customer service to guests.
  • Marketing and Sales: Develop and implement marketing plans to increase hotel occupancy and revenue.
  • Customer Service: Address customer complaints and concerns in a professional and courteous manner, ensuring high levels of guest satisfaction.
  • Work Schedules: Establish and manage work schedules for staff to ensure adequate coverage and minimize overtime.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a similar role.
  • Language: English.
  • Work Hours: 37.5 hours per week.