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Technical Support Specialist

2 months ago

Vaughan, Ontario, Canada Value Mobile Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Value Mobile. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:
  • Respond to customer inquiries and resolve technical issues via phone, email, or chat.
  • Provide technical guidance and support to customers, including troubleshooting and resolving complex technical issues.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain knowledge of our products and services to provide accurate and effective support.
  • Participate in training and development programs to stay up-to-date with the latest technologies and trends.
Requirements:
  • 2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong knowledge of computer systems, networks, and software.
  • Basic security clearance.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply:

If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].