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Technical Support Specialist

2 months ago

Vaughan, Ontario, Canada Value Mobile Full time
Job Title: Technical Support Specialist

Value Mobile is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our users.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Provide technical guidance and training to users on computer systems, software, and other technical equipment.
  • Collaborate with internal teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in the design and implementation of technical solutions to improve user experience.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic security clearance.
Work Environment:

Value Mobile is a dynamic and fast-paced environment that requires strong technical skills and excellent communication skills. As a Technical Support Specialist, you will work in a team environment and be responsible for providing technical support to our users.

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.