Branch Service Representative

1 week ago


Hamilton, Ontario, Canada Scotiabank Full time

About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities

  • Taking a proactive approach to understanding customer needs and delivering personalized service
  • Processing day-to-day transactions and managing customer accounts
  • Nurturing long-term relationships with customers and identifying opportunities to grow their business with Scotiabank
  • Contributing to the branch's targets by identifying and fulfilling sales opportunities
  • Staying up-to-date on Scotiabank's products and services and promoting them to customers

Requirements

  • Proven customer service skills and experience working in a fast-paced environment
  • Ability to work a flexible schedule and be available to meet customer needs
  • Strong technical skills and ability to promote digital banking options to customers
  • Excellent communication and interpersonal skills
  • Ability to work as part of a team and contribute to a positive branch culture

What We Offer

  • A competitive compensation and benefits package
  • Opportunities for professional development and career growth
  • A collaborative and inclusive work environment
  • Recognition and rewards for high performance
  • The chance to make a real difference in the lives of our customers


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