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Operations Branch Leader

3 months ago

Hamilton, Ontario, Canada Wilcox Door Service Inc. Full time

Position: Branch Manager - Industrial Doors and Loading Docks

Company: Wilcox Door Service Inc.

Annual Salary: $100,000 plus KPI Performance Bonus.

About Us:

Wilcox Door Service Inc. stands as a premier provider of commercial overhead door and loading dock services across Canada. Our commitment lies in delivering outstanding service and innovative solutions to our clientele. As we expand, we are on the lookout for a skilled and experienced Branch Manager to oversee our operations.

Position Overview:

The Branch Manager will take charge of all facets of the branch's operations, including sales, service dispatching, and team leadership. This role demands a strategic thinker capable of driving business growth, ensuring operational efficiency, and upholding high standards of customer satisfaction.

Key Responsibilities:

Leadership & Management:

  • Provide effective leadership to the branch team, cultivating a positive and productive workplace.
  • Guide and mentor branch personnel, including technicians and administrative staff.
  • Facilitate effective communication and collaboration among branch staff and other company locations.

Operational Excellence:

  • Oversee daily operations to guarantee efficiency, profitability, and compliance with company policies.
  • Implement best practices for service dispatching and operations.
  • Monitor performance metrics and identify opportunities for enhancement.

Sales & Business Development:

  • Formulate and execute strategic sales initiatives to meet branch revenue goals.
  • Identify and pursue new business opportunities in the region.
  • Establish and nurture strong relationships with key clients and stakeholders.

Financial Management:

  • Oversee the branch budget, managing expenses and revenue effectively.
  • Collaborate with the accounting team for accurate financial reporting.
  • Analyze financial data to inform business decisions.

Customer Service:

  • Ensure high levels of customer satisfaction through effective service delivery.
  • Address customer feedback and concerns promptly and professionally.
  • Implement strategies to enhance customer retention and loyalty.

Qualifications:

  • Demonstrated experience in a managerial capacity, ideally within the commercial overhead door and loading dock sector.
  • Strong leadership and team management capabilities.
  • Excellent organizational and operational management skills.
  • Proven success in sales and business development.
  • Familiarity with service management software.
  • Strong financial management skills.
  • Exceptional customer service orientation.
  • Outstanding communication and interpersonal abilities.
  • Adept at thriving in a fast-paced environment.

Benefits: We offer competitive salary packages, comprehensive health coverage, a supportive work environment, and opportunities for career advancement.

Joining our team as a Branch Manager presents an exciting opportunity to contribute significantly to our clients' satisfaction and the success of our operations in the commercial door industry. We welcome candidates with the necessary skills and experience to consider this opportunity.

Job Types: Full-time, Permanent

Pay: From $100,000.00 per year

Additional pay:

  • Bonus pay

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Tuition reimbursement

Schedule:

  • Monday to Friday

Experience:

  • Management: 5 years (preferred)
  • Customer service: 5 years (preferred)
  • Sales: 5 years (preferred)

Work Location: In person