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Customer Service Representative

2 months ago

Hamilton, Ontario, Canada Canadian Linen Quebec Linge Full time

About Us

Canadian Linen & Uniform Service Corp., a leading provider of uniforms and related products, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. With over 95 years of experience, we have established ourselves as a trusted partner for businesses across North America.

Why Choose Us?

  • We offer a stable work environment with opportunities for career growth and development.
  • Our competitive pay rate and commission structure ensure that our employees are rewarded for their hard work and dedication.
  • We provide excellent benefits and an employee assistance program to support our employees' well-being.
  • Our Retirement Savings Plan helps our employees plan for their future.
  • We offer ongoing training and mentoring to ensure our employees have the skills and knowledge needed to succeed in their roles.
  • We have a collaborative and supportive work environment that fosters teamwork and camaraderie.
  • We offer opportunities for career advancement and professional growth.

The Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional service and managing accounts for our valued clients. Your primary responsibilities will include:

Delivery Route Operations and Safety Procedures

  • You will navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
  • You will conduct thorough inspections and maintenance of company delivery vehicles and equipment, promptly reporting any issues.
  • You will load delivery vehicles meticulously, anticipating and addressing product shortfalls before departure.
  • You will employ safe lifting techniques, prioritizing the secure movement of goods.
  • You will drive trucks safely to designated customer locations, executing deliveries efficiently.

Product Delivery and Pickup

  • You will deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
  • You will confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
  • You will collect soiled goods and organize them securely in the vehicle.

Customer Service and Sales

  • You will secure electronic signatures for invoices and collect necessary payments.
  • You will foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
  • You will seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
  • You will consult with customers on additional product options, involving the manager for complex opportunities.
  • You will collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

Post-Delivery Procedures, Reporting, and Professional Standards

  • You will unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
  • You will report any vehicle accidents, mechanical issues, or malfunctions promptly.
  • You will maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
  • You will demonstrate and develop competencies aligned with the role.
  • You will uphold company values of integrity, respect, responsibility, and trust steadfastly.

Requirements

  • You must have a High School Diploma.
  • You must have a valid driver's license with a clean driving record (Driver's Abstract required).
  • You must have experience in physically demanding roles with heavy lifting.
  • You must have proven experience in customer service, sales, and delivery services.
  • You must have a track record of punctual work attendance.
  • You must have customer-focused and detail-oriented attributes.
  • You must have excellent communication and interpersonal skills.
  • You must be able to lift 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.