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Customer Experience Associate
Join a dynamic team at Scotiabank, a leading bank in the Americas, where we put our customers first and help them achieve their financial goals.
As a Customer Experience Associate, you will be the face of our branches, connecting with customers in a relatable way and providing exceptional service throughout their journey.
- Taking a proactive approach to understanding customer needs and delivering personalized solutions
- Processing day-to-day transactions with accuracy and efficiency
- Nurturing long-standing relationships and identifying opportunities to grow our customers' financial well-being
- Contributing to the branch's targets by identifying and fulfilling sales opportunities
- Sharing technical expertise and introducing customers to our mobile banking applications
Key Responsibilities:
- Building strong customer relationships and delivering exceptional customer service
- Uncovering and solving customers' needs through active listening and problem-solving
- Explaining complex concepts in a clear and concise manner
- Demonstrating success in a target-based performance environment and contributing positively to a team-oriented work environment
- Demonstrating a willingness to learn and determination to succeed
Requirements:
- Proven customer service skills through work or community involvement
- Ability to work in a professional, friendly, and efficient manner
- Flexibility to work a variety of schedules
- Comfortable in sales situations and able to promote digital banking options
- Strong technical skills and ability to promote self-service banking options
What We Offer:
- A rewarding career path with diverse opportunities for professional development
- Internal training to support career growth and enhance skills
- A collaborative team of innovative thinkers and a forward-thinking organization
- A competitive compensation and benefits package
- Recognition and rewards for high-performance and opportunities for advancement