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Customer Service Representative

2 months ago


Hamilton, Ontario, Canada Scotiabank Full time

Customer Experience Associate

Join a dynamic team at Scotiabank, a leading bank in the Americas, where we put our customers first and help them achieve their financial goals.

As a Customer Experience Associate, you will be the face of our branches, connecting with customers in a relatable way and providing exceptional service throughout their journey.

  • Taking a proactive approach to understanding customer needs and delivering personalized solutions
  • Processing day-to-day transactions with accuracy and efficiency
  • Nurturing long-standing relationships and identifying opportunities to grow our customers' financial well-being
  • Contributing to the branch's targets by identifying and fulfilling sales opportunities
  • Sharing technical expertise and introducing customers to our mobile banking applications

Key Responsibilities:

  • Building strong customer relationships and delivering exceptional customer service
  • Uncovering and solving customers' needs through active listening and problem-solving
  • Explaining complex concepts in a clear and concise manner
  • Demonstrating success in a target-based performance environment and contributing positively to a team-oriented work environment
  • Demonstrating a willingness to learn and determination to succeed

Requirements:

  • Proven customer service skills through work or community involvement
  • Ability to work in a professional, friendly, and efficient manner
  • Flexibility to work a variety of schedules
  • Comfortable in sales situations and able to promote digital banking options
  • Strong technical skills and ability to promote self-service banking options

What We Offer:

  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support career growth and enhance skills
  • A collaborative team of innovative thinkers and a forward-thinking organization
  • A competitive compensation and benefits package
  • Recognition and rewards for high-performance and opportunities for advancement