Client Services Coordinator

2 weeks ago

Edmonton, Alberta, Canada Avison Young Full time

About the Role

Avison Young is seeking a highly organized and detail-oriented Client Services Coordinator to join our team in Edmonton. As a Client Services Coordinator, you will provide administrative support to our brokers and clients, ensuring the smooth operation of our real estate business.

Key Responsibilities

  • Prepare, control, and maintain legal documents, including letters of intent, offers, proposals, commission agreements, listing agreements, amendments, waivers, extensions, and Multiple Listing Services agreements.
  • Maintain and review property listings, manage expiry dates, and prepare required documentation.
  • Maintain records of correspondence for property listings with agents and update client reporting as required.
  • Work closely with agents on various initiatives and special projects.
  • Coordinate deal processing with agents and the Accounting Department.
  • Schedule meetings, appointments, property tours, and travel plans.
  • Proofread copy for spelling, grammar, and layout, making appropriate changes to ensure accuracy and clarity.
  • Provide administrative support for internal and external correspondence, including file management, scanning, photocopying, organizing, and distributing marketing materials.

Marketing Responsibilities

  • Organize, create, prepare, and produce client-specific packages, presentations, and proposals.
  • Assist with preparation, coordination, and assembly of marketing materials for property listings, including brochures, email communications, invitations, signage, and announcements, while maintaining the Avison Young brand throughout all projects.
  • Update listings on the Avison Young website and other locations as advised.

Research Responsibilities

  • Conduct market information research through various sources, including CRM and third-party databases such as MLS, Altus, CoStar, etc.
  • Prepare property availability surveys and other applicable research and marketing collateral relevant to the role.
  • Update the CRM database with current market and client information.

Qualifications

  • Minimum 3 years of real estate experience.
  • Advanced knowledge and efficient use of business suite computer programs, including Word, Excel, PowerPoint, and Outlook.
  • Adobe Creative Suite (InDesign, PhotoShop, Illustrator, and Acrobat) experience is preferred.
  • Possess characteristic traits of independent thinking, self-starting initiative, while working well in a team-oriented environment.
  • Must be able to handle flexibility in task management while having a keen eye for detail.
  • Ability to read, analyze, interpret, and create general business documentation.
  • Ability to write reports, business correspondence, and format presentations.
  • Excellent and effective verbal and written communication skills.
  • Excellent proofreading and editing skills.
  • Ability to multi-task, utilize effective time management skills, and be able to recognize and respond to time-sensitive issues and tasks.
  • Ability to work efficiently under pressure with multiple timelines and with limited direction/supervision.
  • Ability to maintain discretion regarding personnel and industry-related matters.
  • Attitude — positive, always seeking to better our team, reaching out to bring value.

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