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Client Services Coordinator
3 months ago
Position Overview:
Job Title:
Resource Desk Administrator
Employment Type:
Permanent Full-Time
Location:
Edmonton, Alberta, Canada
Department:
Administration / Clerical
Open Positions:
1
About Us:
CB Canada is a leading organization dedicated to mental health and wellness, striving to provide exceptional, client-centered care. Our team is composed of passionate professionals committed to enhancing lives through quality service and continuous improvement.
Role Summary:
As a Resource Desk Administrator, you will play a vital role within a dynamic team, ensuring the delivery of efficient services and programs to our clients and stakeholders.
Key Responsibilities:
- Welcome clients, manage check-ins, and offer refreshments; alert clinicians upon client arrival.
- Handle incoming calls, oversee the switchboard, and maintain daily office setup.
- Execute general office tasks, including managing courier services, incoming mail, and fax sorting.
- Organize meeting spaces, including arranging refreshments and coordinating invitations for visiting personnel and clients.
- Distribute office memos, including property management updates as necessary.
- Procure office supplies, testing materials, kitchen essentials, and fulfill special requests.
- Coordinate and allocate office space for clinicians.
- Address and rectify scheduling discrepancies.
- Ensure the security and effective transfer of client files.
- Adjust clinician schedules as required and rebook returning clients.
- Communicate with building maintenance and suppliers/vendors.
- Assist with special projects as assigned by the supervisor.
- A minimum of 2 years of experience in a professional office and customer service setting.
- Proficient in English, both written and verbal.
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and comfort with various technical platforms.
- Strong organizational and time management abilities.
- Demonstrate positive service behaviors towards both internal and external stakeholders.
- Ability to collaborate effectively with team members.
- Take ownership of actions and decisions.
- Commitment to professionalism and confidentiality.
- Open to new ideas and innovative approaches.
- Detail-oriented individual who prioritizes accuracy.
In alignment with our commitment to health and safety, all staff are required to be fully vaccinated against COVID-19, subject to any necessary accommodations as per applicable human rights legislation.
CB Canada is recognized as a premier provider of medically focused, evidence-based treatment for mental health and addiction disorders. Our organizational culture emphasizes service excellence, integrity, collaboration, and innovation. Our dedicated team makes a significant impact in the lives of those we serve.
