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Client Services Coordinator

3 months ago

Edmonton, Alberta, Canada BeCAN Immigration Services Full time
Position Overview

As a Client Services Coordinator at BeCAN Immigration Services, you will play a vital role in ensuring client satisfaction and providing essential information to our clientele.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate
  • Experience: 1 to less than 7 months in a similar role
Work Environment
  • Private sector
  • Consulting firm
  • Corporate environment
Key Responsibilities
  • Respond to both written and verbal inquiries from clients
  • Develop and present educational and informational programs and materials
  • Address and resolve client complaints and concerns
  • Provide detailed information regarding services to clients
  • Facilitate billing processes for services rendered
  • Clarify the types and costs of services available
  • Issue receipts and maintain necessary documentation
  • Keep accurate records and statistics
  • Gather and analyze relevant information to enhance client feedback and service delivery
  • Perform general administrative duties
  • Process credit and employment applications
  • Handle payment transactions
  • Explain procedures, risks, and benefits to clients
Technical Skills
  • Proficient in MS Excel, MS Outlook, MS Word, MS PowerPoint, and MS Office
  • Familiarity with QuickBooks and Google Drive
  • Knowledge of LinkedIn
Work Conditions
  • Ability to work under pressure
  • Capable of performing repetitive tasks
Personal Attributes
  • Strong client focus
  • Excellent interpersonal skills
  • Highly organized
  • Team-oriented
  • Ability to multitask effectively
  • Quick learner
Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week