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Client Services Coordinator

3 months ago

Edmonton, Alberta, Canada CB Canada Full time

Position Overview:

Job Title:
Resource Desk Administrator

Employment Type:
Permanent Full-Time

Location:
Edmonton, Alberta, Canada

Category:
Administration / Clerical

Number of Openings:
1

Be part of a dynamic and innovative organization dedicated to mental health and well-being. Collaborate with a team of dedicated professionals committed to enhancing lives through quality care and continuous improvement.

Role Summary


As a Resource Desk Administrator, you will play a vital role within a cooperative team, ensuring the delivery of efficient services and programs to our clients and stakeholders.

If you seek a progressive organization focused on achieving successful outcomes, this is the place for you.

Key Responsibilities

  • Welcome clients, assist with check-in, and offer refreshments; notify professionals upon client arrival.

  • Manage incoming calls, operate the switchboard, and oversee daily office arrangements.
  • Conduct general office tasks, including handling couriers, sorting incoming mail, and managing faxes.

  • Organize meeting spaces, including setting up refreshments and coordinating invitations for visiting personnel and clients.

  • Distribute office memos, including property management updates as necessary.
  • Procure office supplies, testing materials, kitchen essentials, and fulfill special requests.
  • Coordinate and allocate office space for clinicians.
  • Address and rectify any scheduling discrepancies.
  • Ensure the security and effective transfer of client records.
  • Adjust clinician schedules as needed and rebook returning clients.
  • Communicate with building maintenance and suppliers/vendors.
  • Assist with special projects as assigned by the supervisor.
Qualifications

  • A minimum of 2 years of experience in a professional office and customer service setting.
  • Proficient in English, both written and verbal.
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable with various technical platforms.

  • Strong organizational and time management abilities.
  • Demonstrate positive service behaviors towards both internal and external stakeholders.
  • Ability to collaborate effectively with others.
  • Take accountability for actions and decisions.
  • Commitment to professionalism and confidentiality.
  • Open to new ideas and innovative approaches.
  • Detail-oriented individual who ensures accuracy in tasks.


In line with our commitment to health and safety, all staff must have received the required doses of a COVID-19 vaccine approved by Health Canada, subject to any necessary accommodations as per applicable human rights legislation.

Why Choose Us


CB Canada is a leading provider of medically focused, evidence-based treatment for mental health and addiction disorders. Our organizational culture prioritizes service excellence, integrity, collaboration, and innovation. Our team members make a significant impact in the lives of others.

As an equal opportunity employer, CB Canada is dedicated to promoting accessibility, diversity, equity, and inclusion in the workplace. We encourage applications from individuals belonging to equity-seeking groups, including women, racialized and indigenous communities, persons with disabilities, and individuals of all sexual orientations and gender identities/expressions.


Become a part of CB Canada and contribute to a diverse team dedicated to helping individuals lead healthier, more fulfilling lives.