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Academic Support Assistant
2 months ago
About Mount Royal University
Mount Royal University is a vibrant institution located in Calgary, Alberta, Canada. With a rich history dating back to 1910, the university has evolved into a mid-sized institution offering a unique blend of academic programs and a robust liberal education.
About the Role
The Central Academic Advising Office is seeking a Registration Peer to support students in navigating the university's registration systems. As a Registration Peer, you will work in a dynamic environment, providing guidance and support to students in person and virtually.
Key Responsibilities
- Provide a welcoming and friendly environment for students, ensuring their needs are met and concerns are addressed.
- Respond to emails in the advising inbox, addressing student inquiries and concerns.
- Maintain an online booking schedule, ensuring seamless communication with students and advisors.
- Track walk-in and virtual appointments, ensuring timely and effective support.
- Assist students in navigating MyMRU, My Schedule Builder, and the Registration Landing Page.
- Refer students to online advising guides and mruGradU8, ensuring they have access to relevant resources.
- Support students in creating a course schedule that aligns with their academic and personal needs.
- Make meaningful referrals to campus resources, ensuring students receive the support they need.
- Provide clear and accurate information, while avoiding answers that may be incomplete or unknown.
- Facilitate registration information sessions, ensuring students have a comprehensive understanding of the registration process.
Qualifications
- Comfortable navigating MRU's electronic resources, including the MRU website, MyMRU, mruGradU8, and the Registration Landing Page.
- Enthusiasm for working with fellow students and a strong desire to support their success.
- Awareness and understanding of campus resources available to students.
- Strong presentation skills and ability to create engaging presentations.
- Ability to work independently with minimal supervision.
- Effective communication skills.
- Current MRU student in good academic standing.
What We Offer
Mount Royal University values diversity and inclusivity, recognizing that a rich and diverse workplace fosters creativity and innovation. As a Registration Peer, you will be part of a dynamic team committed to supporting student success.
