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Academic Registration Support Specialist

2 months ago

Calgary, Alberta, Canada Mount Royal University Full time

About Mount Royal University

Mount Royal University is a vibrant institution located in Calgary, Alberta, Canada. With a rich history dating back to 1910, the university has evolved into a mid-sized institution offering a unique blend of academic programs and smaller class sizes.

Our Commitment to Diversity and Inclusion

At Mount Royal University, we are committed to creating an inclusive environment that values diversity and promotes equity. We strive to remove barriers and foster a sense of belonging among our students, faculty, and staff.

About the Department and Role

The Central Academic Advising Office is responsible for providing support to students navigating the registration process. As a Registration Peer, you will play a vital role in creating a welcoming environment for students and assisting them in navigating our registration systems.

Key Responsibilities

  • Provide exceptional customer service to students, creating a welcoming and friendly environment in person and virtually.
  • Respond to emails in the advising inbox, addressing student inquiries and concerns.
  • Maintain an online booking schedule, ensuring alignment with scheduled shifts.
  • Track walk-in and virtual appointments, as directed.
  • Assist students in navigating MyMRU, My Schedule Builder, and the Registration Landing Page.
  • Refer students to online advising guides and mruGradU8, ensuring they have access to relevant resources.
  • Support students in creating a course schedule that meets their academic and personal needs, in consultation with their Academic Advisor.
  • Understand the expertise of Academic Advisors and refer students accordingly.
  • Make meaningful referrals to campus resources, based on student needs.
  • Provide clear and accurate information to students, while avoiding answers that may be incomplete or unknown.
  • Facilitate registration information sessions for groups of students, as assigned.
  • Assist with other duties and projects within Academic Advising, as needed.

Qualifications

  • Comfortable navigating MRU's electronic resources, including the MRU website, MyMRU, mruGradU8, the Registration Landing page, and My Schedule Builder.
  • Enthusiasm for working with fellow students and a strong desire to support their success.
  • Awareness and understanding of campus resources available to students.
  • Strong presentation skills and ability to create and deliver presentations.
  • Ability to work independently with minimal supervision.
  • Effective communication skills.
  • Current MRU student in good academic standing.