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Academic Support Specialist

2 months ago

Calgary, Alberta, Canada Mount Royal University Full time

About Mount Royal University

Mount Royal University is a vibrant institution located in Calgary, Alberta, Canada. With a rich history dating back to 1910, the university has evolved into a mid-sized institution offering a unique blend of academic programs and community engagement.

About the Department and Role

The Academic Advising department plays a crucial role in supporting students in achieving their academic goals. As a Casual Academic Advising Assistant, you will be the main point of contact for initial reception in Academic Advising Services, providing triage support, scheduling appointments, and possessing a strong working knowledge of Mount Royal Systems.

Responsibilities

  • Main point of contact for initial reception in Academic Advising Services
  • Triage student support, screening, and referring as necessary for walk-in students, the main phone line in Academic Advising Services, and emails to the general advising inbox
  • Schedule individual appointments for central Academic Advisors
  • Possess strong working knowledge of Mount Royal Systems (G: Suite, MRU GradU8, Banner, etc.)
  • Take and compile meeting minutes for Academic Advising Services and Campus Advising meetings
  • Provide registration assistance for students who drop into Academic Advising Services outside of when peer registration help is available
  • Provide assistance with submitting internal applications through MyMRU (current students)
  • Support any events or initiatives that are hosted by Academic Advising Services
  • Ensure daily activities and student appointment records are entered into Academic Advising Services statistics sheets for individual appointments and group advising sessions
  • Ensure new Academic Advising Services students complete an intake form
  • Run Argos reports and distribute them at the request of the advising team

Qualifications

  • Bachelor degree or equivalent, or 12 to 18 months of experience in a relevant role
  • Ability to work in an environment with frequent distractions
  • Propensity for interacting with diverse groups of students and clients
  • Professional and inclusive demeanor
  • Proficiency in Microsoft Office suite and Google applications

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.